Delete your account
You can delete your Family Locator account yourself, from the app, in under a minute. You do not need to contact us, and you do not need to give a reason.
In the app
- Open Family Locator and go to Settings → Account → Delete account.
- Confirm with the code we text to your phone number.
- Your account is closed immediately. You disappear from every circle, and the other members are told you left.
By email
If you no longer have the app or the phone number, write to support@familylocator.co from an address you can be reached at, with the phone number the account was registered under. We will verify it is you and confirm when the account is deleted.
What is deleted
- Your profile: phone number, name, photo, device tokens.
- Your location data: last position, location history, check-ins, and the places you created.
- Your membership of every circle. Circles you created continue for the remaining members unless you were the only one.
What is kept, and for how long
- Data is removed from live systems immediately and from backups within 30 days.
- Payment and invoice records are kept for the period tax law requires (ten years). They do not contain location data.
- Messages you sent to support are kept for 12 months.
Paid plans
Deleting the account does not by itself cancel a subscription bought through an app store. Cancel it in the App Store or Google Play before or after deleting, otherwise the store may keep billing.
Pausing instead
If you only want to stop sharing for a while, you do not have to delete anything: pause sharing or leave a circle in the app. Everyone in the circle can see who can see them, and pausing is always allowed.
Questions: support@familylocator.co. See also the Privacy Policy.