Privacy Policy
Family Locator is operated by Heluva, Ho Chi Minh City, Vietnam (“we”). This policy explains what the Family Locator app and this website collect, why, who can see it, and how to make it stop. The rules for using the service are in the Terms of Service.
1. The one rule everything else follows
Your location is shared only with people you have accepted, and only while you keep sharing on. Nobody can see your location because they know your phone number: an invite has to be accepted by you, on your phone, first. Every member of a circle can see the full list of people who can see them.
2. What we collect
- Account data: phone number, display name, an optional photo, and the language and platform of your device.
- Location data: your device’s position, accuracy, speed and heading, at the interval the app is allowed to report. When location history is on, we keep these points for 30 days.
- Device data: battery level, operating system version, app version, and a push-notification token.
- Circle data: the circles you belong to, the places you save (name and coordinates), check-ins, and SOS alerts you send or receive.
- Contacts: only the numbers you choose to invite. We do not upload your address book.
- Website analytics: this website uses cookieless analytics (no analytics cookies, no advertising identifiers). The app uses a crash-reporting and product-analytics service.
3. Why we use it
We do not sell personal data, and we do not use location data for advertising.
- To show your position to the people in your circles, and theirs to you.
- To send arrival, departure, low-battery, check-in and SOS notifications to the people you share with.
- To keep the account secure, prevent abuse, and fix crashes.
- To bill paid plans through the app store or payment provider shown in the app. We do not see full card numbers.
4. Who can see it
- People in your circles see your position, address, last update time, battery level, saved places you share with the circle, check-ins, SOS alerts, and — when it is on — your location history.
- Service providers that host our servers, deliver SMS invites and push notifications, and process payments: cloud hosting, SMS delivery, push-notification and payment providers. They act on our instructions.
- Authorities, only when the law requires it and after we have checked the request.
5. Children
Circles often include children. You must be at least 16 to create your own account. A younger family member is added by a parent or guardian, who sets up the child’s phone and gives consent for it in the app. A child’s account is subject to the same rule as any other: the child’s phone shows who can see them, and sharing can be paused from that phone.
6. How long we keep it
- Live position: replaced by the next update; the last known position is kept while you are in a circle.
- Location history: 30 days, then deleted.
- Account data: until you delete the account (see below), then removed within 30 days, except records we must keep for tax or legal reasons.
7. Your choices and rights
- Pause or stop sharing with a circle at any time in the app. The other members are told.
- Turn location history off in the app; existing points are deleted.
- Access, correct, export or delete your data: Delete account explains the in-app path. For anything else write to support@familylocator.co.
- If you are in the EU/EEA, the UK, or another region with a data-protection authority, you may also complain to that authority.
8. Security and transfers
Data is encrypted in transit and at rest. Our servers are located in the European Union and the United States; when data moves across borders we rely on standard contractual clauses.
9. Changes
When this policy changes in a way that matters, we tell you in the app before the change takes effect. The date at the top is always the current version.
10. Contact
Heluva · Ho Chi Minh City, Vietnam · support@familylocator.co